Question 1

Can I submit an inquiry in my own language?

Accepted Answer

Yes. You may submit your inquiry in any language, although English is recommended for smoother and faster communication with WL Tour.

Question 2

How long does it take to receive a response?

Accepted Answer

WL Tour usually responds within 72 hours after receiving your inquiry. Response time may vary depending on the complexity of your private tour, chauffeur service, hotel support, or other travel request.

Question 3

Why do I need to submit an inquiry for a customized quote?

Accepted Answer

Most WL Tour services are arranged based on your travel date, destinations, group size, vehicle needs, and additional support requests. A customized quote helps WL Tour review your private travel needs more accurately.

Question 4

Can I book or pay directly on the website?

Accepted Answer

No. The WL Tour website is inquiry-based, so online booking, instant confirmation, and online payment are not provided on the website. After reviewing your inquiry, WL Tour will guide the next steps based on availability and the requested service scope.

Question 5

What information should I include in my inquiry?

Accepted Answer

Please share your preferred travel dates, destinations, group size, luggage details, service category, and any special requests. If your plans are not finalized yet, you may still submit an inquiry with the details currently available.

Question 6

How does the quote and confirmation process work?

Accepted Answer

After receiving your inquiry, WL Tour reviews the requested service scope, travel dates, route, vehicle needs, and related arrangements. Service details and confirmation conditions will be shared before your arrangement is finalized.

Question 7

Can we communicate via WhatsApp after submitting an inquiry?

Accepted Answer

Yes. After your initial inquiry is submitted, WL Tour may guide further communication through WhatsApp if needed. Please include your number with country code and indicate whether WhatsApp is available on that number.

Question 8

Can I change my inquiry after submitting it?

Accepted Answer

Yes. If your travel date, group size, route, or requested service changes after submission, WL Tour can review the updated details. Availability and arrangements may change depending on the revised request.

Question 9

What are the cancellation or change conditions?

Accepted Answer

Cancellation or change conditions may vary depending on the service type, travel date, vehicle arrangement, third-party booking conditions, and confirmed details. Specific terms will be shared before your booking is confirmed.

Question 10

How is my inquiry information handled?

Accepted Answer

Information submitted through the inquiry form is used to review and respond to your travel request. Personal information should be handled according to the Privacy Policy and only used for inquiry-related communication and arrangement review.

Question 11

Which areas do you cover?

Accepted Answer

WL Tour mainly supports visitors traveling in Busan and Southern Korea. Depending on your itinerary, requests may include Gyeongnam, Gyeongbuk, Daegu, Ulsan, Jeonnam, and nearby connected regions.

Question 12

Can I request tours outside Busan?

Accepted Answer

Yes. While Busan is the main service area, WL Tour can review private tour and travel support requests for nearby and Southern Korea regions. Availability may depend on schedule, route, group size, and vehicle requirements.

Question 13

Can I request long-distance trips beyond Southern Korea?

Accepted Answer

Yes, long-distance transfer or travel support requests such as Busan to other major Korean cities can be reviewed upon request. Availability depends on route, travel date, vehicle arrangement, service hours, and group size.

Question 14

What are Private Programs?

Accepted Answer

Private Programs are customizable travel experiences that can be reviewed as part of your itinerary, including coastal routes, food, culture, beauty and workshops, day trips, and travel care support. Program availability may vary depending on travel dates, provider conditions, and the requested schedule.

Question 15

Can WL Tour arrange golf-related travel support?

Accepted Answer

Yes. WL Tour can review golf tour and golf-related travel support requests, including private vehicle movement and itinerary coordination. Golf course availability, reservation conditions, and related arrangements are subject to external provider conditions.

Question 16

Do you support cruise visitors?

Accepted Answer

Yes. WL Tour supports cruise visitors arriving in Busan with private shore excursions, port transfers, short-stay itineraries, and tailored travel support. Overnight itinerary inquiries may also be reviewed upon request.

Question 17

Is the service suitable for families or senior travelers?

Accepted Answer

Yes. WL Tour is suitable for families, senior travelers, and guests who prefer a more comfortable private travel experience. Routes, timing, vehicle movement, and travel support can be reviewed based on each guest's needs.

Question 18

Can you support travelers with accessibility needs?

Accepted Answer

WL Tour can review accessibility-related requests such as reduced walking distance, slower pacing, luggage support, and suitable vehicle arrangements. Wheelchair access or special mobility requirements should be shared in advance and are subject to vehicle and route conditions.

Question 19

What happens if the weather affects the itinerary?

Accepted Answer

If weather conditions affect the planned itinerary, WL Tour can review reasonable route or schedule adjustments where possible. Changes may depend on vehicle availability, attraction conditions, travel distance, and confirmed arrangements.

Question 20

Can you support medical or clinic-related travel?

Accepted Answer

WL Tour may review travel movement, interpretation support, and schedule coordination related to wellness or clinic visits. WL Tour does not provide medical services, medical consultation, diagnosis, treatment, or clinical guarantees.

Question 21

Can you help us take photos during the tour?

Accepted Answer

WL Tour can review requests for photo-friendly stops or simple travel assistance during the itinerary. Professional photography or dedicated photo services are not included unless separately requested and arranged subject to availability.

Question 22

Do I need travel insurance?

Accepted Answer

Travelers are encouraged to arrange their own travel insurance before visiting Korea. WL Tour does not provide travel insurance, and coverage conditions depend on each traveler’s insurance provider.

Question 23

Can I request airport, station, port, or terminal transfers?

Accepted Answer

Yes. WL Tour can review private transfer requests from airports, train stations, KTX stations, cruise ports, international ferry terminals, hotels, and other destinations. Please share your arrival or departure details when submitting an inquiry.

Question 24

Do you provide Meet & Assist service?

Accepted Answer

Meet & Assist support can be reviewed for airports, ports, terminals, and other arrival points upon request. Availability may depend on location, arrival details, staffing conditions, and the requested service scope.

Question 25

Can I book a private vehicle with a chauffeur?

Accepted Answer

Yes. Chauffeur service can be arranged for private tours, family trips, senior travelers, business visits, VIP movement, and flexible daily schedules. Availability and quotation depend on service hours, route, vehicle requirements, and group size.

Question 26

What vehicle types can I request?

Accepted Answer

Depending on group size and service needs, WL Tour can review requests for chauffeur-driven vehicles such as executive sedans, premium vans, high-limousine vans, and larger vehicles. Specific vehicle models and availability may vary by date, route, and arrangement conditions.

Question 27

How many people can join one service?

Accepted Answer

WL Tour can review requests for individuals, families, small groups, VIP groups, and larger group movements. Suitable vehicle arrangements depend on the number of travelers, luggage volume, route, service hours, and vehicle availability.

Question 28

Can WL Tour support large groups or event transport?

Accepted Answer

Yes. WL Tour can review transport support for business visits, VIP movement, corporate groups, international forums, private events, and other group travel needs. Large-group arrangements require advance review based on schedule, route, vehicle supply, and operational conditions.

Question 29

Can you support business travelers or VIP guests?

Accepted Answer

Yes. WL Tour can review chauffeur service, private transfers, protocol-style movement, itinerary coordination, and event-related transport for business travelers or VIP guests. The service scope will be reviewed based on the guest profile, schedule, route, and required level of support.

Question 30

Are parking fees and tolls included?

Accepted Answer

Vehicle-related costs such as parking fees and tolls are included where applicable. However, admission tickets, meals, hotel costs, personal expenses, and third-party service fees are not included unless separately arranged.

Question 31

How much luggage can I bring?

Accepted Answer

Luggage capacity depends on the selected vehicle, number of passengers, and luggage size. Please share the number and approximate size of suitcases in your inquiry so WL Tour can review a suitable vehicle arrangement.

Question 32

Can I request a child seat?

Accepted Answer

Child seat requests can be reviewed upon request and are subject to availability. Please share the child’s age, height, and any relevant safety requirements when submitting your inquiry.

Question 33

Can the driver or guide speak my language?

Accepted Answer

Driver and guide language ability may vary depending on the service date, route, and staffing availability. If interpretation or specific language support is needed, please mention it in your inquiry so WL Tour can review available options.

Question 34

Can you help with hotel booking?

Accepted Answer

Yes. WL Tour can provide hotel booking support based on your itinerary, travel route, group size, comfort needs, and preferred stay style. Hotel availability and policies are subject to each hotel or booking provider.

Question 35

Can you help with performance tickets, activities, or classes?

Accepted Answer

Yes. WL Tour can review requests for performances, concerts, events, local activities, cultural experiences, and classes. All tickets and experiences are subject to availability and external provider conditions.

Question 36

Can you combine transfers, tours, hotels, and tickets in one request?

Accepted Answer

Yes. WL Tour can review combined travel support requests that include private tours, chauffeur service, transfers, hotel booking support, and tickets or experiences. The final arrangement depends on availability, schedule feasibility, provider conditions, and the requested service scope.

Question 37

Can I submit an inquiry even if my travel plans are not final?

Accepted Answer

Yes. You do not need a complete plan to contact us. Share your approximate dates, interests, arrival point, and group size, and WL Tour will review what may be practical and guide the next steps.

Question 38

Can you arrange a private transfer between Incheon Airport and Busan?

Accepted Answer

Yes. Long-distance private transfers such as Incheon International Airport to Busan, or Busan to Seoul, can be arranged with a chauffeur-driven vehicle. Please share your flight details, travel date, group size, and luggage so we can review a suitable vehicle and schedule.

Question 39

Are tickets and hotel rooms guaranteed once I request them?

Accepted Answer

No. Tickets, hotel rooms, and third-party experiences are subject to availability, provider conditions, and timing. WL Tour reviews your request and confirms what can actually be arranged before anything is finalized, so nothing is charged or promised without your confirmation.

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